At RICH SOLUTIONS LLC, client satisfaction is a top priority. We are committed to delivering high-quality, accurate, and timely medical billing services to healthcare providers across the country. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and the conditions that apply. Our goal is to ensure that all clients feel secure and confident in their partnership with us while also maintaining fairness and accountability.

This policy applies to all billing, credentialing, revenue cycle management, and consulting services rendered by RICH SOLUTIONS LLC.

Overview

Medical billing services are highly customized, labor-intensive, and involve time-sensitive processing, including interactions with insurance carriers, clearinghouses, and healthcare providers. Due to the nature of our work, refunds are generally not issued once services have been rendered. However, we do recognize that exceptional situations may arise and have created this policy to address them fairly.

Refunds may be considered in specific circumstances where:

• Services were not provided as agreed upon
• An error was made on our part that resulted in financial loss to the client
• Duplicate payments were received

Non-Refundable Services

Certain fees and services are strictly non-refundable, including but not limited to:

• One-time setup fees
• Credentialing pplications submitted to payers
• Completed billing submissions and processed claims
• Custom reporting or consulting sessions
• Administrative fees or penalties incurred due to client delays
• Payments for services completed according to the client’s instructions

Our team invests considerable time, resources, and labor into each service. Once work has begun, we are unable to reverse these costs, even if the client chooses to discontinue the service midway.

Refund Eligibility Criteria

To be eligible for a refund, clients must meet the following criteria:

• A formal refund request must be submitted in writing within 15 days of the disputed charge or service.
• The client must provide clear documentation or justification outlining why the refund is being requested.
• The issue must stem from a demonstrable failure or error on the part of RICH SOLUTIONS LLC (e.g., misfiled claims, unauthorized charges, services not rendered as per agreement).
• The refund request must not relate to client-side issues such as:
  • Delayed document submission
  • Failure to follow our recommendations
  • Incomplete credentialing forms
  • Miscommunication within the client’s own team

We reserve the right to investigate each request thoroughly before making a decision.

Pro-Rated Refunds

In certain situations where services have been paid in advance (e.g., monthly retainer or annual contracts), and a client chooses to terminate the agreement early, a pro-rated refund may be issued at our sole discretion.

Pro-rated refunds are calculated based on:

• The number of unused service days
• The scope of services already delivered
• Any unrecoverable administrative costs incurred

Please note that discounts applied to long-term contracts may be forfeited if a contract is terminated early. Refunds will reflect standard monthly pricing rather than discounted rates.

Duplicate Charges or Overpayments

If a client is accidentally billed more than once for the same service or payment is made twice due to technical error or client oversight, RICH SOLUTIONS LLC will issue a full refund for the excess amount once verified.

Clients must notify us within 30 days of the duplicate payment to be eligible for a refund.

Refund Process

To request a refund, please follow these steps:

Submit a Written Request:

Email your refund request to support@richsolutionsrcm.com with the subject line
“Refund Request – RICH SOLUTIONS LLC” Include:

• Your name and company name
• Date of payment or service
• Amount paid
• Reason for the refund
• Supporting documentation (invoices, receipts, error details)

Review Period

Once we receive your request, our management team will acknowledge it within 3 business days The review process may take up to 10 business days, during which we may request additional information or documentation.

Refund Decision:

After the review, we will notify you of the outcome. If approved, refunds will be processed using the same method of payment used for the original transaction.

Processing Time:

Once approved, refunds typically take 5–10 business days to appear on your bank or credit card statement, depending on the financial institution.

Disputes and Chargebacks

We strongly encourage clients to contact us directly with any billing concerns before initiating a dispute or chargeback with their bank or payment provider. Most issues can be resolved quickly through open communication.

Chargebacks filed without prior discussion may delay resolution and could result in temporary service suspension.

If a chargeback is filed and deemed invalid, RICH SOLUTIONS LLC reserves the right to recover chargeback fees and collection costs.

Service Cancellations

If you wish to cancel your service with us, you must provide a 30-day written notice. Any outstanding payments for services already rendered during this period will still be due.

Advance payments may be eligible for pro-rated refunds if cancellation occurs mid-billing cycle and certain services were not performed. However, fees related to work already completed will not be refunded.

Good Faith & Client Cooperation

Refunds are considered in good faith and require client cooperation. To maintain transparency and integrity:

• Clients must disclose all relevant information accurately
• Disputes must be raised promptly and respectfully
• Open lines of communication are expected to resolve concerns

Clients who abuse refund policies or act in bad faith may be subject to service termination or restricted access to future services.

Modifications to This Policy

RICH SOLUTIONS LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the revised effective date. Clients are encouraged to review the policy regularly to remain informed.

Continued use of our services after policy updates indicates acceptance of the revised terms.

Contact Us

RICH SOLUTIONS LLC
Business Address : 201 13TH ST UNIT 28972 OAKLAND, CA 94604
Email: support@richsolutionsrcm.com
Phone: 1-844-258-2885

We value your trust in RICH SOLUTIONS LLC and are committed to providing exceptional support and service. While we strive to ensure accuracy and client satisfaction in every engagement, this Refund Policy ensures that all parties are treated fairly and consistently in the event of a billing dispute.