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Effective Date: 01 May 2025

Welcome to RICH SOLUTIONS LLC. These Terms and Conditions (“Agreement”) govern your access to and use of our medical billing, credentialing, consulting, and related services. By engaging with RICH SOLUTIONS LLC (“we,” “our,” “us”), you (“Client,” “you,” or “your”) agree to comply with and be bound by the following terms. Please read them carefully.

If you do not agree with any part of these terms, do not use our services.

  1. Scope of Services

    2. RICH SOLUTIONS LLC provides professional medical billing, revenue cycle management, credentialing, and consulting services to healthcare providers. The specific services to be provided will be outlined in a separate Service Agreement or Statement of Work (SOW), which becomes part of this agreement once signed.

    We reserve the right to modify our services at any time, provided we notify you in advance of any significant changes.

  2. Client Responsibilities

    3. To ensure the effective delivery of services, the Client agrees to:

    • Provide accurate, timely, and complete documentation necessary for billing (e.g., patient demographics, superbills, insurance information).
    • Respond to communication in a timely manner and designate a point of contact.
    • Notify RICH SOLUTIONS LLC of any changes in provider information, practice location, or payer contracts.
    • Maintain compliance with all federal, state, and payer-specific healthcare laws and regulations.

    Failure to provide timely and accurate information may delay services or impact claim performance.

  3. Fees and Payment Terms

    4. Fees for services will be outlined in your Service Agreement. These may include:

    • Percentage-based billing (e.g., % of collections)
    • Flat monthly fees
    • Hourly consulting rates
    • Credentialing fees
    • One-time setup charges
    Payment Terms
    • Invoices are due within 15 days of receipt unless otherwise agreed upon.
    • Late payments may incur a 1.5% monthly interest charge or the maximum allowed by law.
    • RICH SOLUTIONS LLC reserves the right to pause services if payment is not received within 30 days of the due date.

    All fees are non-refundable unless stated otherwise in our Refund Policy.

  4. Term and Termination

    5. This Agreement begins on the effective date and continues until terminated by either party with a 30-day written notice.

    We reserve the right to terminate the agreement immediately under the following conditions:

    • Breach of terms or failure to cooperate
    • Non-payment beyond 30 days
    • Fraudulent or unlawful conduct
    • Misuse of our intellectual property or confidential information

    Upon termination, the Client is responsible for any outstanding fees. We will complete work in progress and provide all final reports and documentation upon request.

  5. Confidentiality and HIPAA Compliance

    6. Both parties agree to maintain the confidentiality of all sensitive information exchanged during the course of the engagement. This includes:

    • Patient data (Protected Health Information or PHI)
    • Business operations
    • Financial data
    • Trade secrets

    As a Business Associate under HIPAA, RICH SOLUTIONS LLC complies with all applicable privacy and security regulations. We execute Business Associate Agreements (BAAs) with all covered entities and subcontractors handling PHI.

    Each party agrees not to disclose confidential information to any third party without written consent, except where required by law.

  6. Data Ownership and Access

    7. All data, including patient records, billing information, and reports, remain the exclusive property of the Client. RICH SOLUTIONS LLC may retain a copy of records for auditing or legal compliance purposes, as permitted by law.

    Clients have the right to request access to their data at any time during the contract period and for up to 90 days after termination.

  7. Service Limitations

    8. While we strive for 100% accuracy, RICH SOLUTIONS LLC does not guarantee that all claims will be paid, nor do we control payer decisions. Our services rely on the accuracy and completeness of the information provided by the Client.

    We are not responsible for:

    • Delays caused by payer systems
    • Denials due to incomplete provider documentation
    • Penalties incurred due to incorrect provider information
    • Revenue losses due to lack of client cooperation or delayed communication

    We commit to proactively assisting in resolving claim issues but are not liable for errors stemming from external sources or client oversight.

  8. Warranties and Disclaimers

    9. RICH SOLUTIONS LLC provides services on an “as-is” and “as-available” basis. We do not make warranties, express or implied, regarding:

    • The success or outcome of billing or credentialing efforts
    • Payer reimbursement timelines
    • Legal compliance of provider operations

    To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

  9. Limitation of Liability

    10. To the maximum extent permitted by law, RICH SOLUTIONS LLC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profits, or data, arising out of or related to the use of our services.

    Our total liability for any claim related to this agreement will not exceed the total amount paid by the Client in the three (3) months preceding the event giving rise to the claim.

  10. Intellectual Property

    11. All content, software, systems, training materials, reports, and documentation developed by RICH SOLUTIONS LLC remain our intellectual property unless otherwise agreed in writing.

    Clients are granted a limited, non-exclusive, non-transferable license to use our deliverables for internal business purposes only. Redistribution or resale is strictly prohibited.

  11. Force Majeure

    12. We are not liable for delays or failure to perform services due to events beyond our control, including but not limited to:

    • Natural disasters
    • Government regulations
    • Labor strikes
    • Cyberattacks
    • Pandemic or public health emergencies

    In such events, both parties agree to make reasonable efforts to resume normal operations as soon as possible.

  12. Governing Law and Dispute Resolution

    13. This Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

    Any disputes arising from this Agreement will be resolved through mediation or arbitration before seeking legal remedies. If unresolved, claims must be brought in a court located within USA/California.

    Each party waives the right to participate in a class action lawsuit or class-wide arbitration.

  13. Amendments and Updates

    14. RICH SOLUTIONS LLC reserves the right to update these Terms and Conditions from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the modified terms.

    We will notify active clients of significant changes via email or client portal announcements.

  14. Entire Agreement

    15. This Agreement, along with any signed Service Agreements or addendums, constitutes the entire agreement between RICH SOLUTIONS LLC and the Client. It supersedes all prior understandings, representations, and agreements, whether written or oral.

    No changes or modifications are valid unless made in writing and signed by both parties.

  15. Contact Information

    16. If you have any questions or concerns about these Terms and Conditions, please contact us at:

    RICH SOLUTIONS LLC
    Business Address : 201 13TH ST UNIT 28972 OAKLAND, CA 94604
    Email: support@richsolutionsrcm.com
    Phone: 1-844-258-2885

    By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.